This Shipping & Delivery Policy applies to all orders placed on nancylemflorist.com, operated by NancyLem LLC (“NancyLem Florist,” “we,” “us”). Fresh flowers are perishable, so we hand-deliver them rather than shipping them by parcel carrier.
1. Where we deliver
- All 50 U.S. states and Washington, DC.
- Orders are designed and hand-delivered by our own studio team or by an independent local partner florist we have vetted for quality, working from our designs.
- We do not deliver to P.O. boxes, APO/FPO/DPO addresses, or addresses outside the United States.
- For some rural or remote addresses we may need to schedule next-day delivery; we will contact you first.
2. Delivery days and time windows
| Delivery type | Order by | Delivery window |
|---|---|---|
| Same-day (Mon–Sat) | 1:00 PM recipient’s local time | 12:00 PM – 7:00 PM |
| Scheduled (Mon–Sat) | Any time before the delivery date | 9:00 AM – 7:00 PM |
| Sunday & holidays | Limited availability | We confirm by email |
We cannot guarantee a specific time of day, but we will do our best to honor timing requests for events, hospitals, offices and funeral services. Add them in “Notes for the florist” at checkout. On peak holidays (Valentine’s Day, Mother’s Day) delivery may run until 9:00 PM.
3. Delivery fees
- Standard hand delivery: $15.99 per order (one delivery address).
- Free delivery on orders of $150 or more before tax.
- All fees are shown in your cart and on the secure payment page before you pay. There are no hidden charges.
4. How we care for flowers in transit
- Every bouquet is designed on the day of delivery from fresh stock that has been conditioned in water for at least 24 hours.
- Bouquets are delivered with a water source (hydration pack or vase) so stems never sit dry.
- Deliveries travel in climate-controlled vehicles and are hand-carried to the door — never boxed and shipped overnight.
- In extreme heat or cold we time deliveries to limit exposure and will not leave flowers outside in unsafe temperatures.
- Each order includes a care card with instructions to keep your flowers fresh for at least seven days.
5. If the recipient is not available
Our driver will call the recipient on arrival. If no one answers, flowers may be left in a safe, shaded spot, with a neighbor, or at a front desk or reception where appropriate. If none of these is possible, we will contact you and reattempt delivery the next delivery day at no extra cost.
6. Incorrect address or refused delivery
Please double-check the recipient’s name, address and phone number. If a delivery fails because of incorrect or incomplete information provided at checkout, or the recipient refuses the delivery, a redelivery fee of $15.99 may apply. You can update delivery details by contacting us before the delivery date.
7. Delivery confirmation
You receive an order confirmation by email immediately after payment. On request we can send a delivery confirmation once your flowers have been delivered.
8. Problems with your delivery
If your flowers arrive late, damaged or different from what you ordered, please see our Return & Replacement Policy — we will make it right.
Contact
NancyLem LLC · 30 N Gould St Ste N, Sheridan, WY 82801, USA
Email contact@nancylemflorist.com · Phone (567) 333-1563